![]() If you think you should be getting a check Rust Consulting, Inc. Not much, but it’ll get your kid two 10-packs of tube socks at Walmart. So more than 500,000 folks are getting a check for $12.60. They knew there was no way you were getting that dress in two days. The FTC says they’d promise two-day shipping with their fingers crossed behind their backs. And if they couldn’t fulfill the order, they’d give you a gift card, not a refund. Instead, if there was a delay, they wouldn’t let customers cancel. Lastly, if there is a delay, either you, as the consumer, must agree to the delay or the seller must provide a refund.īut Fashion Nova wasn’t doing that. If there is no advertised time frame, the seller must ship within 30 days. Those rules say you, as a consumer, should expect the seller to ship to you within the advertised time frame. Fashion Nova has customers across the globe, but if you’re going to sell to Americans, you have to play by the FTC’s mail, internet or telephone order merchandise rules. That money comes compliments of online retailer Fashion Nova. The agency is cutting $6.5 million in checks. Five hundred thousand consumers are getting money in the mail from the FTC. ![]() (WHEC) - Your consumer alert comes to us directly from the FTC, the Federal Trade Commission. Without proof of receipt and delivery, Fashion Nova will not issue store credit for your returns.ROCHESTER, N.Y. Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in-transit. Helpful Hint: Fashion Nova is not responsible for returns until they reach our Distribution Center in Los Angeles, CA. E-Gift Cards never expire, and are redeemable right away! Once your return is fully processed, we will issue you store credit in the form of a Fashion Nova E-Gift Card for use on a future purchase. ![]() Please allow 5-7 business days to process your return once it is delivered to our Distribution Center. Mail your return items to our Returns Department at the address stated below:ĭepending on the shipping method and carrier selected, your return package may take several weeks to reach us if returning from an international location. Your return form must be accurately filled out and include your order number to ensure immediate processing. You may print this return form and include this with the item(s) you would like to return. For a copy of our return form, please click here. To return by mail - Use your packing slip OR return form to return by mail using the carrier of your choice. Instead, please follow the instructions below to return in accordance with our full Online Returns Policy. will be unable to use our Online Returns Portal. In addition, any customers purchasing outside of the U.S. ![]() Should you choose to return, Fashion Nova does not provide pre-paid return labels and you will be responsible for covering the shipping costs. We appreciate our entire #NovaFam around the globe for purchasing with us! Please keep your proof of postage and/or return tracking number when shipping back your returns. Fashion Nova is not liable for any return packages that may become lost or stolen in-transit.Please allow 5-7 business days for us to process your return once it is received by our Distribution Center.98 are considered Final Sale and cannot be returned for store credit. Items must be unworn, unwashed, and have original tags attached.Items must be sent back within 30 days of the delivery date.You will be responsible for covering the shipping costs to return your item(s).Fashion Nova is accessible to everybody, so go ahead and make Fashion Nova your default fashion shop. This fashion and apparel company has enabled people to be self-expressive in what they put on, be bold, confident, and be who they really are. All returns will be refunded via store credit in the form of an E-Gift Card code. Fashion Nova offers people all over the world including the United States the means to shop online for the best in fashion clothing.Fashion Nova's online returns portal can only be used to return items purchased online at.
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